Terms and Conditions

Payments : Delivery : Returns Policy : Title & ownership : Cookies


Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

These conditions do not affect your statutory rights under English law.

All orders should be direct to:-

Unit 9 The IO Centre Stephenson Road, Segensworth,Fareham Hampshire, PO15 5RU  England

Tel: 01329 841416     Fax: 01329 841417    Email: sales@stormflame.com

All orders accepted by Stormflame Ltd t/a  WESSEX INTUMESCENT SUPPLIES, hereinafter known as (The Company), are deemed to incorporate these terms and conditions of sale and no variation or modification of, or substitution to them shall form part of any contract unless specifically accepted by the Company in writing and they shall override and take the place of any other document or communication used by the Buyer.
Distance Selling Regulations.
Individual consumers (ie not businesses) may cancel an order within fourteen days of placing the order, or within fourteen days of receipt of the goods (whichever is the longer). Cancellation may be by fax, post or email: we will confirm your notification.

Before any goods are returned our consent in writing must be obtained. All refunds will be made in the same form of payment that you used.
A return of goods form must be completed before goods are sent back.

A different cancellation & returns policy applies to business buyers (see RETURN OF GOODS below).
Orders are preferred in writing, however orders will be accepted by telephone and carried out in accordance with verbal instructions but no liability can be accepted by the Company for misinterpretation of, or for any inconsistency between verbal instructions and any written confirmation we may subsequently receive from the Buyer.

We reserve the right to revise prices at anytime without prior notice and the Buyer accepts absolutely that the prices charged will be those ruling at date of despatch.  Any prices quoted by the company are ex-works and the Company reserves the right to charge at its discretion for carriage and packing and to revise its carriage paid rates at anytime without prior notice. All prices quoted by the company are exclusive of value added tax (VAT) which will be charged extra at the rate applicable at the date of despatch.

All orders must be paid in advance of despatch unless otherwise agreed in writing. Payment is to be made in GBP sterling unless otherwise agreed by the company.  Where payment is not received by the due date interest may be levied on all overdue amounts at the rate of 2% per month (or as otherwise advised) for the period that the account remains outstanding. The Company reserves the right to add a surcharge to any or all invoices where the Buyer is persistent in payment being made outside the stated terms as shown on our invoices, this surcharge will be deductible subject to payment being received within the time scale as shown on the invoice.

It is the responsibility of the Buyer to pay all import/export duties/taxes.

The Company endeavors to make every reasonable effort to effect delivery on any dates quoted however they are estimates only and not guaranteed and we shall not be liable for delay in despatch or delivery or any damage or loss arising from failure to deliver at any specified date or time.

Goods are insured during delivery to the point of off loading in the UK.  Off loading is the Buyers responsibility. Goods should be examined on arrival and any shortage or damage reported to the Company immediately and in the event of damage/shortage the carriers delivery note must be signed accordingly.

Claims in respect of delivery of the wrong goods must be made in writing within 3 (three) days of receipt of the goods and in any case before they are fixed, fitted or in any other way used.  Claims in respect of non-delivery must be made in writing within 4 of invoice date.

Product images are representations only and actual products may vary from images shown. Any and all technical information or representation supplied by the Company is to the best of our knowledge true and accurate and is supplied for your guidance only. However no guarantee is given or implied and the Buyer should satisfy themselves as to the suitability of any goods in their intended use.

Title and ownership of all goods supplied shall remain with the Company until payment in full has been received, each delivery being considered as a whole and separate contract.  In the event that the goods are resold by the Buyer by way of a bona-fide sale at full market value, then the proceeds of such a sale should be held in trust for the Company.

If payment of the purchase price is overdue in whole or in part, the Company may (in addition to our other rights) recover or resell the goods and for that purpose we and persons authorised by us are irrevocably licensed to enter the Buyer’s premises where we believe the goods to be.  If any of the goods are incorporated in or used as material for other goods then those other goods shall be held by the Buyer as trustee for us upon trust to sell them and to account to us for a sum out of the proceeds of sale equal to either:

i) all sums due to the Company in respect of goods supplied to the Buyer; or
ii) the proportion of those proceeds represented by the purchase price of the goods supplied by us incorporated herein in proportion to the total purchase price of all goods incorporated therein whichever is the less.

For the purpose of this clause goods still in the Buyer’s possession shall be deemed to be those delivered most recently by us unless the contrary is proved.  Where there are other sums due from the Buyer to the Company, then the property shall only pass upon all such sums being paid.
Notwithstanding the foregoing, risk in the goods passes to the Buyer upon receipt by the Buyer or their nominated agent, whichsoever is the soonest.
The company does not supply goods on a sale or return basis and will only consider accepting returns within 30 (thirty) days of despatch of goods or invoice date whichsoever is soonest from a business entity. No goods will be accepted for return without our prior written consent and a copy of our goods return note has been signed by the Buyer accepting all conditions and costs. Such goods must be delivered all charges paid to us at Unit 9, The IO Centre, Stephenson Road, Fareham, Hants. PO155RU, UK or any other address as advised by the Company. Any goods accepted for return must be received in good condition suitable for resale before any question of credit can be considered. No part used goods will be accepted for return or credit.  The Company reserves the right to charge a re-stocking charge on goods that have been correctly supplied to cover administration, handling and stocking costs, such charges will be calculated on the type/quantity of product to be considered for return.  Non-stock/special order products can not be returned for credit and it is the Buyers responsibility to order correctly.  The Company will not be liable to correct mistakes through misinterpretation or poor comprehension by the Buyer of the Company’s literature, agents or employees.

Commercial orders or contracts from a business entity may not be cancelled except with our consent in writing and subject to terms which will indemnify us against loss. This does not apply to domestic consumers, where the Distance Selling Regulations apply.
The Company warrants that all goods supplied for use within the UK shall be of merchantable quality and will replace or, at our option, repair all such faulty goods notified by the Buyer in writing within 7 (seven) days of delivery and in any case before they are fixed, fitted or in any other way used.
Apart from the liability to replace faulty goods, the Company shall not be liable for any loss or damages whether consequential or otherwise howsoever caused or occasioned this undertaking is given in place of and excludes all other warranties and conditions whatsoever whether expressed or implied by statute or common law in so far as and to the extent that is lawful to exclude them. 

The Company reserve the right to not publish product reviews if it deems the content may be illegel or offensive and any person and/or business entity that persists in posting illegel and/or offensive material may be banned and/or reported.

These conditions and the contract between the Company and the Buyer shall be governed by the laws of England and the Buyer submits to the non-exclusive jurisdiction of the Courts of England.

In these conditions:-

i) The Company means Stormflame Ltd t/a  WESSEX INTUMESCENT SUPPLIES., and its subsidiaries and authorised agents.

ii) The Buyer means any person or body corporate making an offer or placing an order or agreeing to purchase goods from the Company.